Remote IT Help Desk Technician Illinois
Description
We're seeking a talented and enthusiastic Remote IT Help Desk Technician to join our growing team! In this role, you'll be our users' first line of defense, providing technical support via phone, Google Meets, and a ticketing system. You'll troubleshoot various issues related to Mac and Windows devices while leveraging your HubSpot experience to ensure seamless customer interactions.
Benefits
- Relaxed office culture with training opportunities
- Competitive salary and benefits package.
- On-the-job and ongoing career development
- Opportunity to work remotely and create a flexible work schedule.
- Be part of a supportive and collaborative team environment.
- Gain valuable experience in the IT field and develop your technical expertise.
- Company growth
- Work/life balance
- Paid Time Off
- Health / Dental / Vision / Life / STD / 401K w/employer match
- Employee engagement & discounts
Duties and Responsibilities
- Be the first point of contact: Answer phone calls, join Google Meets sessions, and address user inquiries through a ticketing system.
- Technical Expertise: Troubleshoot and resolve various technical issues related to Mac and Windows devices.
- HubSpot Hero: Use your knowledge of HubSpot to document issues effectively, track resolutions, and provide exceptional customer service within the platform.
- Communication is Key: Clearly explain technical concepts to users in a friendly and professional manner.
- Problem-Solving Pro: Listen to user concerns, diagnose problems, and implement effective solutions.
- Continuous Learner: Stay up-to-date on the latest technologies and best practices in the IT field.
- Team Player: Collaborate effectively with internal teams to escalate unresolved issues when necessary.
Requirements
- Minimum of 1 year experience in a technical support role.
- Proven experience troubleshooting and resolving issues on Mac and Windows devices.
- Strong understanding of basic IT concepts (hardware, software, networking).
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks, manage time effectively, and work independently in a fast-paced environment.
- Experience using a ticketing system is a plus.
- Experience with HubSpot is a strong plus.
Compensation
- We offer a competitive compensation package that aligns with industry standards and based on experience. The starting salary for this position is $38,000, with the potential for higher compensation based on qualifications and experience.
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